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RETURN POLICY - 100% Satisfaction Guaranteed!


At Lotus Natural Spa we stand behind our products. We strive to provide the highest quality, most effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 15 days of purchase.


How to Return an Item

  1. Review the entire Return Policy below.
  2. Obtain authorization to return your item by emailing us at
  3. Include all parts, pieces, printed materials, promotional items, and accessories, along with the product's original packaging.
  4. Include a copy of your packing slip and return authorization received from us via email.
  5. Mail your return within 15 days of purchase to the address provided by our custoemr service in the email recieved.
  6. Allow 2 weeks for your return to be processed.

Return Policy

We offer two types of returns, a Replacement or a Refund. Products are eligible for a Replacement of the same item if the original product is damaged, defective, or if you received the wrong product. Products are eligible for a Refund if you decide you don't want the item, it didn't meet your expectations, or if you have had an adverse skin reaction.

You will be responsible for the return shipping costs on Refunds.

If you paid with a gift certificate and/or Reward Points and credit card, the gift certificate and/or Reward Points will first be refunded, then your credit card will be refunded.

Prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted.

Returned items are subject to inspection by Lotus Natural Spa staff. All parts, pieces, printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged.

Multiple return requests for the same products are subject to review by Lotus Natural Spa. We reserve the right to deny multiple refunds on products purchased and returned more than once.

Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

We are not responsible for return packages that may be lost or damaged in transit.

If you have any questions, feel free to contact our friendly Customer Service Representatives by email at